E-tickets are sent by email after payment. Keep a digital copy accessible for entry, or print it if preferred.

Some elements may be postponed or moved for safety during heavy rain or strong winds. Ticket holders will be notified of any changes.

packages include transfers. Otherwise, taxis and ride-hailing services are widely available in Chiang Mai.

Only approved lanterns provided or sold within the venue should be used. restricted due to safety and environmental rules.

Yes — family-friendly areas and staff assistance are available. Children must be supervised at all times.

Respectful, comfortable clothing is recommended. Lightweight fabrics, modest outfits, and comfortable shoes for walking/standing. Avoid open flames and hazardous items in the venue.

Refund policies vary by ticket type. Standard tickets may be refundable up to a specified date before the event; Elite Ticket and private packages often have stricter terms.

Gold Ticket, Platinum Ticket, Elite Ticket Experience, Private Release, and Group packages. See tickets for full descriptions and pricing.